FAQS
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Where do you ship from?
We ship all orders from our facilities in Brazil, ensuring that our products meet high standards of quality and safety.
Do you ship internationally?
Yes! We ship worldwide, except to areas currently affected by conflict, trade embargoes, or international shipping restrictions.
What shipping methods do you use?
We use reliable, temperature-controlled international couriers to keep your meat products at safe temperatures during transit. Available shipping methods and estimated delivery times will be shown at checkout.
How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method selected. Standard international delivery typically takes 3–7 business days, while express shipping takes 1–3 business days. Customs clearance or local delivery conditions may affect timelines.
Can I cancel or change my order?
Orders can be canceled or modified before they are processed or shipped. Once an order is prepared or shipped, it cannot be canceled. Contact us as soon as possible if you need assistance.
Do you have a minimum order quantity?
We do not have a minimum order requirement, but shipping fees may vary depending on the size of your order.
How can I contact you?
You can reach us at:
Meat Express Global
Email: info@meatexpressglobal.com
Website: meatexpressglobal.com
We’re happy to assist you with any questions or concerns.
How will I know when my order ships?
You will receive an email with tracking details once your order has been shipped. You can follow your shipment’s progress using the tracking link.
Do you deliver to P.O. boxes or military addresses?
No, we cannot deliver to P.O. boxes or APO/FPO addresses because our products require temperature-controlled shipping and in-person delivery.
What happens if I’m not home to receive my delivery?
We recommend ensuring someone is available to receive the delivery. If no one is present, the courier may follow their local procedure for unattended deliveries or attempt redelivery. We are not responsible for spoilage or theft after delivery.
How do I know if my meat will arrive fresh?
We use temperature-controlled packaging and refrigerated shipping to keep your meat at safe temperatures throughout transit. We monitor every shipment to ensure quality and safety until delivery.
Do you offer refunds or returns?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged, spoiled, or incorrect, contact us within 24 hours of delivery with photos and details, and we’ll work with you to resolve the issue.
What types of meat do you sell?
We offer a wide selection of high-quality beef, poultry, seafood, lamb, and specialty meats, available in various cuts and portions to suit your needs.
Is your meat halal/kosher/organic?
We offer select products that meet specific certifications such as halal or organic. Please refer to product descriptions or contact us if you have specific dietary requirements.