Return & Refund Policy for Meat Express Global
At Meat Express Global, we are committed to delivering the highest quality products and exceptional service. We understand that issues may occasionally arise with your order. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds for purchases made through meatexpressglobal.com.
1. Perishable Nature of Our Products
Due to the perishable nature of our meat products, we cannot accept returns of items once they have been delivered. For food safety reasons and in compliance with health regulations, all meat and seafood products are considered final sale and non-returnable unless the product arrives damaged, spoiled, or incorrect.
We kindly ask customers to review their orders carefully before completing the purchase.
2. Damaged, Spoiled, or Incorrect Orders
If your order arrives damaged, spoiled, or contains the wrong item(s), please contact us within 24 hours of delivery. We may request the following to process your claim:
- A clear photo of the product and packaging
- Your order number and a description of the issue
- Proof of purchase
We will evaluate each issue on a case-by-case basis. If your claim is approved, we will offer one of the following solutions at our discretion:
- A replacement of the affected product
- A partial or full refund to your original payment method
- A store credit for future purchases
We reserve the right to decline claims submitted after the 24-hour notification window or claims without sufficient evidence.
3. Cancellation Policy
Orders may be canceled at no charge if the cancellation request is received before the order is processed or shipped. Once an order has been prepared, packaged, or shipped, it cannot be canceled or refunded.
To request a cancellation, please email us promptly at info@meatexpressglobal.com and include your order number.
4. Non-Refundable Situations
We are unable to issue refunds or replacements in the following cases:
- Orders not retrieved or accepted at delivery
- Incorrect addresses provided by the customer
- Failure to store or handle products properly after delivery
- Preference-based dissatisfaction (e.g., taste, texture, cut selection)
We encourage customers to ensure someone is available to receive perishable deliveries to maintain product quality.
5. Refund Processing
Approved refunds will be processed back to your original method of payment. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.
Store credits or replacements will be processed promptly once approved.
6. Contacting Us
We value your satisfaction and are here to help resolve any concerns. To report an issue or inquire about a refund, please contact us at:
Meat Express Global
Email: info@meatexpressglobal.com
Website: meatexpressglobal.com
Please include your order number and detailed information about your request to help us assist you efficiently.
7. Policy Updates
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage customers to review this policy periodically.